Frequently Asked Questions

Where do you ship from?

Aufcyte products are fulfilled through our global fulfillment partners. Most orders ship from warehouses in Asia and the US.

How long does shipping take?

US orders typically arrive in 7–20 business days. International orders take 14–30 business days. Processing takes 1–3 business days before shipment.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use it to track your package directly on the carrier's website.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at Aufcyte@outlook.com to start a return.

Do you offer exchanges?

Yes! Contact us within 30 days of receiving your order and we'll help you exchange for a different size or item.

Why is my order taking longer than expected?

Delays can happen due to customs processing or high-demand periods. If your order is significantly overdue, email us at Aufcyte@outlook.com and we'll investigate.